POSITION DE SCRIPTION
•Coordinating new installations with FSE, reviews and approves operational quality of equipment, and instructs customers in operations and maintenance of system under general instruction.
•Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments. Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel.
•Ensure customer satisfaction through excellent communication and by maintaining a high level of technical and application competence of ProteinSimple products
•Helping to maintain and increase product usage, and supporting routine sales efforts through technical presentations and demonstrations.
•Providing strategic and competitive customer feedback to marketing and product development teams.
•Developing key company processes that support our mission of building a world-class customer support organization.
•Other projects or tasks assigned by line manager
•Conduct business in full compliance to behavior in business and in competition
QUALIFICATIONS
•Preferably with field application support experience with good track record for working in a MNC company for at least 2 or more years
•Research experience in wet laboratory, especially in protein analysis research
•Required to work independently in a self-supervisory capacity and be self-motivated
•Ability to effectively communicate and interact with customers and employees
•Energetic, enthusiastic and hungry for success
•Have excellent written and verbal communication skills, particularly in areas of negotiation, persuasion, research & problem solving
•Proficiency in English
•Strong working knowledge of MS Office, basic graphics software and database management software required
•Ability to work together in a constructive way with colleagues in anticipating and resolving issues
EDUCATION REQUIREMENTS
•Ph.D. /M.S. in Biology, Biochemistry or related field is required
•Proteomics, cell signaling and/or cancer biology background a plus